2021 Client Survey Results

December 06, 2021

Once again, our clients say H.H.C. Group delivers real value with exceptional savings, solutions and service.

Quality Products and Service – Over 90% of respondents rate the quality of our products, technology solutions, service, and turnaround times as "excellent."

• "We appreciate the excellent service and performance." Union client
• "I've been working with HHC for over 13 years and I have nothing but good experiences with your company." TPA client
• "The staff is extremely helpful and quick to respond to our needs." National Insurance Company client

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Exceptional Listening and Caring – 100% say we listen and care about their businesses.

• "No matter who I deal with, they are knowledgeable & willing to assist in any way they are able to." MGU client
• "I love working with HHC. All of your staff are knowledgeable, helpful and friendly. My mother had Covid and an employee of HHC immediately added her to church prayer list. I am very grateful for that. This is above and beyond. Thank you." Southwestern TPA

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Outstanding Value – 100% of respondents say the value they receive for the price they pay is "excellent". All report H.H.C. Groups gives them an advantage versus their competition. 88% say it gives them a "Vital" or "Big" advantage.

• "The whole staff I work with have been so helpful. In dealing with a provider with claims from over a year ago they were able to get the same discount they did a year ago! We were on a time crunch also and were able to get me the negotiation and the invoices with 2 days. That was a big WOW for me and my staff." Midwestern TPA
• "HHC assists in 'off menu' requests as well as ones we are currently contracted for. HHC is typically the first vendor I think of when I get approached an out of the ordinary request." Multi-Regional TPA

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