January 29, 2021
Virtual healthcare is exploding. Spurred by the pandemic, the number of Americans using telemedicine shot up by 57% in 2020. Telemedicine claims for diabetes, hypertension, and osteoarthritis all increased by triple digits. Estimates are that 35%-50% or more of care can be delivered virtually. The challenge now is to move from a carbon copy of in-person care to develop a system that is designed around patients' needs. To maximize virtual care's potential, healthcare platforms will have to be a one-stop-shop that patients can use to find a care advocate, receive care, review plans, and their billing information all in one place.